tag:blogger.com,1999:blog-9220045813820945869.post3004968433494472045..comments2023-11-04T20:42:11.524+00:00Comments on HR Case Studies: You can't measure everything!Graham Salisburyhttp://www.blogger.com/profile/05029948174384225988noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-9220045813820945869.post-64444378059874835222011-04-11T14:14:48.259+01:002011-04-11T14:14:48.259+01:00Whilst I agree that to quantify certain HR activit...Whilst I agree that to quantify certain HR activity is futile, I think that to expect the holders of the purse strings to pay for our services based on gut feel and good will is naive.<br /><br />Oh to live in a world when the business could trust HR professionals, it would be great. But I can’t imagine that will happen until we stop spending vast amounts of the profits on things like re-developing the performance management system for the umpteenth time in the same number of years or running huge management development campaigns that are never followed through. <br /><br />When we live in the world of the tangible, why shouldn’t we attempt to be a little more scientific in what we contribute, difficult as that may be?<br /><br />EBTGAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-9220045813820945869.post-13543311425238794852011-04-11T11:04:06.925+01:002011-04-11T11:04:06.925+01:00'But that his "measures to improve staff ...'But that his "measures to improve staff knowledge and understanding of the organisation’s strategic objectives led to a 14.3% increase in staff knowledge and understanding" is something I find rather difficult to fathom.'<br /><br />Simples. He sends them a memo, then a follow-up multiple-choice questionnaire testing them on the content of the memo. Preferably he marshals them one by one into a windowless, locked room so that they can't cheat by looking up in a book or copying from their workmates.<br /><br />Then compares against the same test results from last year.<br /><br />Crunch the numbers ("don't know" answers can be slanted either way) and hey presto, you come out at a 14.3% increase in retention rates. Knowledge retention, I mean.<br /><br />As I said, simples.Clarehttp://www.jobmarketsuccess.comnoreply@blogger.com